RETURNS

New, unused merchandise may be returned for the price paid at the time of purchase within 30 days. If 30 days have gone by since your purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To return an item, please email hello@idahojones.london along with:

  • your order number
  • your receipt or proof of purchase
  • the reason for your return.

We will send you the return instructions.

SHIPPING

For customers in the US and the UK, we will provide return labels along with your instructions. The cost of the return label (i.e. the cost of return shipping) will be deducted from your refund.

If you are outside of the US and the UK, you are responsible for paying for your own shipping costs for returning your item and need to mail your product to the address provided to you by us.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

If you paid for expedited shipping, these costs are non-refundable.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at hello@idahojones.london

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@idahojones.london

Depending on where you live, the time it may take for your exchanged product to reach you may vary.